- Date Issued: March 27, 2025
- Announced by: FDA on March 27, 2025
- Company: Cromer Food Services, Inc.
- Product: Chicken Salad on White Sandwich
- Issue: Undeclared milk allergen
- Product Details: 4.3 oz sandwiches with UPCs 31166 and 13172, “Use By” dates from 01/03/2025 to 04/01/2025
- Action: Consumers should return or discard the product
Stick around to find out more about this recall.
What happened?
On March 27, 2025, Cromer Food Services, Inc. announced a recall of their Chicken Salad on White Sandwich due to the presence of an undeclared milk allergen. The issue came to light during a routine FDA inspection on March 25, 2025, when it was discovered that the sandwich labels failed to disclose milk as an ingredient in the bread. These 4.3 oz sandwiches were distributed between December 26, 2024, and March 24, 2025, primarily through Micro Markets and vending machines in Georgia and South Carolina.
Brand | Product | Size | UPCs | Use By Dates | Issue |
CFS Cromer Food Services, Inc. | Chicken Salad on White Sandwich | 4.3 oz | 31166, 13172 | 01/03/2025 to 04/01/2025 | Undeclared milk allergen |
What caused the issue?
The recall was triggered when the FDA discovered that the sandwich labels did not disclose milk as an ingredient in the bread. While this might seem like a minor mistake, undeclared allergens pose serious health risks, especially to those with milk allergies or lactose intolerance.
Threats of undeclared milk
For people with severe milk allergies, even a small amount of undeclared milk can cause anaphylaxis, a potentially life-threatening reaction that may require immediate medical attention. Other common symptoms of milk allergies include:
- Mild reactions: Hives, itching, upset stomach, nausea
- Moderate reactions: Vomiting, diarrhea, wheezing, difficulty breathing
- Severe reactions: Swelling of the face, throat tightness, low blood pressure, loss of consciousness
Who is at risk?
- Individuals with a milk allergy: Even a small amount can trigger a reaction.
- People with lactose intolerance: They may experience digestive discomfort, bloating, and diarrhea after consuming the sandwich.
- Children & older adults: They are more vulnerable to severe allergic reactions and may not recognize symptoms quickly.
10 common questions you might have
1. Why did Cromer Food Services recall the Chicken Salad on White Sandwich?
- The sandwich contains milk in the bread, but the label did not mention it, making it dangerous for people with milk allergies.
2. How do I know if I have the recalled product?
- Look for the UPC codes 31166 and 13172 and check the “Use By” date between 01/03/2025 and 04/01/2025.
3. What should I do if I have the recalled sandwich?
- If you’re allergic to milk, do not eat it.
- Return it to the store for a full refund.
- Throw it away if returning isn’t possible.
4. What happens if I eat the recalled sandwich and I have a milk allergy?
- You might experience symptoms ranging from mild (stomach upset, itching) to severe (anaphylaxis, difficulty breathing). If you have a serious reaction, seek medical help immediately.
5. I don’t have a milk allergy. Can I still eat the sandwich?
- Yes, if you’re not allergic to milk, the sandwich is safe to eat. However, the recall is issued for consumer protection, so returning the product is still recommended.
6. Has anyone gotten sick from this recall?
- As of now, no illnesses have been reported, but the recall is a precautionary measure to prevent potential health risks.
7. Where was this product sold?
- The recalled sandwiches were distributed in Micro Markets and vending machines across Georgia and South Carolina.
8. Will Cromer Food Services replace my sandwich?
- They will not replace the product but will provide a full refund if you return it to the place of purchase.
9. What should companies do to prevent these types of recalls?
Manufacturers should:
- Double-check ingredient labels for allergens.
- Conduct routine inspections to catch labeling errors early.
- Ensure proper training for food labeling compliance.
10. Who can I contact for more information?
- You can call Cromer Food Services, Inc. at 1-800-922-3174 (available 24/7) for any questions about the recall.
Here’s what you should do
- Check Your Sandwich: Look for the “Use By” date located near the barcode on the packaging.
- Identify the Product: Ensure it matches the UPCs 31166 or 13172 and falls within the specified “Use By” dates.
- Dispose or Return: If you have the affected product, discard it or return it to the place of purchase for a full refund.
- Contact for Queries: Reach out to Cromer Food Services, Inc. at 1-800-922-3174. The line is operational 24/7.
Behind the Brand
Cromer Food Services, Inc. is a regional provider of pre-packaged food items, primarily distributing through vending machines and Micro Markets in the southeastern United States. This recall is a proactive measure to ensure consumer safety and maintain trust.
Undeclared allergens are a leading cause of food recalls. For instance, Frito-Lay recently recalled Tostitos Cantina Traditional Yellow Corn Tortilla Chips due to undeclared milk, affecting products distributed in 13 states. In addition, on February 21, 2025, Kayco issued a recall for their Glicks Dark Chocolate Conettos due to the presence of undeclared milk.
“Consumer safety depends on precise and transparent labeling. When allergens like milk go undeclared, it not only creates serious health risks but also erodes trust in food manufacturers. This recall highlights the urgent need for strict quality control measures to ensure all ingredients are clearly listed, helping to protect those with food allergies.” — Eran Mizrahi, CEO of Source86.
Ensuring safe eats
Food recalls due to undeclared allergens highlight the critical need for stringent labeling practices in the food industry. Accurate ingredient disclosure is vital to protect consumers, especially those with food allergies. Companies must implement rigorous quality control measures to prevent such oversights.
If you have the recalled Chicken Salad on White Sandwich, please dispose of it or return it for a refund.
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